At Kings & Thingz Fashion, we strive to provide our customers with the best shopping experience possible. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your satisfaction.
Eligibility for Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that certain items, such as intimate apparel and swimwear, are not eligible for return due to hygiene reasons.
If you wish to return an item, please follow these steps:
- Contact our customer support team within 14 days of receiving your order to initiate the return process. You can reach us via email or phone, and our friendly representatives will guide you through the process.
- Provide your order details and the reason for the return. We appreciate your feedback as it helps us improve our products and services.
- Once your return request is approved, you will receive a return authorization number and instructions on how to return the item.
- Package the item securely, including all original accessories and documentation, and ship it back to us using a trackable shipping method.
- Upon receiving the returned item, our quality control team will inspect it to ensure it meets the eligibility criteria. If the item is approved, we will process your refund or store credit.
Refund or Store Credit
If your return is approved, you will have the option to receive a refund or store credit. Refunds will be issued to the original method of payment, while store credits can be used for future purchases on our website.
Please allow up to 14 business days for us to process your return and issue the refund or store credit. We appreciate your patience during this time.
Please note that shipping costs are non-refundable. If you received free shipping on your order, the cost of the original shipping will be deducted from your refund or store credit.
If you have any further questions or concerns about our return policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction.